Last updated: September 2026
We stand behind the quality and craft of LoreTome Keeper. We want you to purchase with complete confidence, knowing you have a full 14 days to test the app risk-free.
If you are not completely satisfied with your experience, contact us within 14 days of purchase for a prompt, full refund.
If LoreTome Keeper does not meet your expectations or does not suit your tabletop campaign workflow, you are eligible for a 100% full refund within 14 calendar days of your original purchase date. No questions asked.
To initiate a refund, simply send an email to contact@lorecipher.com with your purchase email address or order/transaction number. Alternatively, you can request a refund directly through Paddle's buyer support portal at paddle.net.
Once requested, our team or Paddle processes your refund within 1 to 2 business days. The funds are returned to your original payment method (credit card, PayPal, or Pix) according to your bank or card issuer's timeline (usually 3 to 5 business days).
Upon approval of a refund, the associated license key is automatically deactivated on our licensing server, and subsequent desktop activations using that key will cease to function.
Have questions about your order, need technical support, or want assistance before requesting a refund? We are here to help: contact@lorecipher.com.
Email our support desk or access Paddle Buyer Support directly with your order email address.
